Archive for February, 2012

‘The Numbers’ (Listen like the NBA: ¡Con Emoción! Part 2)

February 15th, 2012

Last week, we promised we would highlight the numbers from our “Listen Like the NBA: ¡Con Emoción!”story, as well as how the NBA’s Hispanic marketing group leverages social media in order to keep their fans in the know and excited about the season even during the recent National Basketball Association (NBA) lockout.

“Numbers were up during opening week this season. Hispanics tuned in, continuing to build on the year-to-year growth we’ve experienced since the launch of the campaign in 2009,” said NBA Vice President of Multicultural Marketing Saskia Sorrosa.

But how big is this growth exactly?

Last time we spoke, NBA Hispanic Marketing: “Social Media a Key Component of Our Strategy,” éne-bé-a had more than 248,000 fans on Facebook and 1,800 on Twitter. Today, they have nearly 310,000 fans (25 percent growth) on Facebook and 5,600 on Twitter (211 percent growth).

One would think growth like this is due to a heavy social media ad campaign, but to our surprise, it was not.

“The growth we’ve seen on our social media assets is mostly organic. We have TV, radio and online ads that drive viewers back to our enebea.com page, but we don’t buy ads on Facebook anymore,” Ms. Sorrosa explained. “One strategy we’re currently focusing on is heavily cross promoting our éne-bé-a pages with our general market [English-language] pages.”

Ms. Sorrosa explained that 12 percent of the NBA’s (English-language) Facebook and Twitter followers – more than 11 million likes and 3.8 million followers, respectively – are Hispanic. Cross promoting allows the team to push culturally relevant content among bicultural, bilingual fans across the NBA, and drive them back to éne-bé-a social media assets for customized engagement. She also shared with us that they are keeping many strategies they have been using for years, like their “blog squad, videos, and Q&A sessions.” Overall, they are now focusing on cross promotion through the multiple online channels where they know Hispanic fans are consuming, while allowing social media to serve as their primary engagement piece.

We examined how éne-bé-a has driven an increase of fan engagements from an average of 70 per post during the 2011 season, up to 85 engagements per Facebook post so far in 2012. Ms. Sorrosa attributes the growth to the fact that “the content we are providing is better, and we are cross promoting on our English-language social media pages where we know Hispanic fans are also following our game.”

Ms. Sorrosa enjoys seeing Facebook’s new “Talking About This” tracker as well as Facebook Shares, which is now a feature that appears on each post.

“These features are incredibly important. They allow us to track how many stories are going viral, being shared, and sparking conversations,” Ms. Sorrosa said. “Since we are learning more from our audience, we (the éne-bé-á) know what (fans) want to see.”

And without further ado, here are the numbers:

2011 Enebea Viewership Growth

Hispanic regular-season viewership was up 59 percent in 2010-11 in comparison to the previous season (vs. 27 percent growth in non-Hispanic viewership)

 

2012 Enebea Opening Week Viewership Growth

During Opening Week 2011-12, Hispanic viewership was up 26 percent on ABC, TNT, and ESPN, over-indexing in comparison to non-Hispanic viewership by 160 percent

Hispanic Pop. Growth vs Hispanic NBA Growth

Over the past three years, the growth of the NBA

enebea twitter follower growth

The enebea grew by an incredible 211% on their Twitter page since November of 2010

enebea facebook fan growth

The enebea Facebook page has experienced 25% growth since Nov 2010.

enebea facebook fan enagement

Facebook engagement has grown by 21% since last season, up to 85 engagements (likes, comments, or shares) per post.

Noche Latina Merchandise Sales

Sales of Noche Latina merchandise at NBAStore.com was up 104 percent in 2011 in comparison to the previous year

 

Missed last years review on the NBA’s Hispanic Marketing?

Read “NBA Hispanic Marketing: A look inside the éne•bé•a”

Super Bowl XLVI Ads: Hispanics Are Talking

February 10th, 2012

With 111.3 million average viewers, and 114 million tuning in just for Madonna’s halftime performance, Super Bowl XLVI made its mark in Super Tazón (Spanish word for Super Bowl) history, breaking the previous viewing record. This has presented the largest audience for what the Super Tazón has become known for and what we all look forward to: the commercials. From Chevrolet to Doritos, many big brands came with their best this season, but a ringing topic is – Did ad makers forget to include minority viewers?

Using the online listening power tool Radian6, we researched a quantity of over 60,000 online mentions1 of brands that advertised during the Super Bowl to find which ones resonated most with Hispanics.  We analyzed conversations by Spanish dominant and bilingual Hispanics using sophisticated search method techniques, facilitated by the software.  By doing this we were able to capture not only the pure Spanish conversation, but also the English speaking Hispanics whom are increasingly important to brands in the US’s evolving American culture.

So lets dig into the numbers…

¿Tienes Hambre?  - Food Brands mentioned by Hispanics

Doritos led the food conversation among Hispanics during the Super Bowl. Most of the conversation took place on Twitter and the predominant language for this brand was Spanglish; “Doritos y dip no hay mejor combinación :-) ” (Eng: Doritos and dip, there is no better combination). In comparison, powerhouse brand, M&M’s, only held 1.7% volume of conversation versus 97.7% for Doritos when compared head to head. Dannon’s Oikos Greek Yogurt commercial made a dent, but only garnered 0.6% of the total Hispanic conversation among the 3 food brands.

 

Hispanic mentions of 3 food brands: Doritos, M&M’s and Oikos (Radian6 graphic)

 

Which Beverages did Hispanics chat about?

Moving forward in our Super Bowl Ads analysis, beverage giants Coca-Cola and Pepsi equally dominated the conversation with 47.8% and 47.3% respectively. Here are a few verbatim from the high volume of posts for the two soft drinks: “¿Qué le dijo un refresco de cola a otro? I´m pepsi and I know it” (Eng: What did a cola soft drink tell to another? I´m pepsi and I know it) and,  “Me gusta el comercial de coca cola #podemosserhéroes” (Eng: I like the coca cola comercial #podemosserhéroes).

Trailing behind, beer giant Budweiser and Bud light represented the least amount of conversations with less than 5% combined, as our research showed that Hispanics were more prone to chat about soft drinks than beer.  The two dominant conversation forums among Hispanics were Youtube and Twitter as Facebook did not play a significant role when engaging fans into conversations.  This is not uncommon as Facebook users typically have private settings which would not be seen in our research.

hispanic-2012-superbowl-conversation-beverage

Left: Percent of Hispanic beverage conversations by brand. Right: Conversation Cloud for Coca-Cola & Pepsi (Radian6 graphics).

So how do you think the carro industry was perceived by Hispanics?

Based on our analysis, two brands fully commanded Hispanic attention around the Super Bowl Cadillac came out on top with 36% of the total car conversation versus Chevy’s 34%.  For a report of all Hispanic mentions of car brands see the link to the full report below.

Let’s review how all the Chevy ads performed. The Sonic took the top spot at nearly 31% of all mentions among Chevy’s 4 commercials.  However, we can say that all four Chevy models, Volt, Camaro, Silverado and Sonic, shared a relatively equal amount of the Hispanic conversation.

hispanic-2012-superbowl-conversation-cars

Left: Car industry conversations. Right: Chevy's conversations by model (Radian6 graphics).

 

What about Latinas?

Let’s not take for granted the millions of female viewers. H&M presented “a muy caliente” commercial with David Beckham sporting his new underwear line, which had near 100% positive sentiment among Hispanic “chicas”: Que hombre chauuuuu OFFICIAL David Beckham Bodywear…(Eng: What a man byeeee OFFICIAL David Beckham Bodywear…

Surprised by these findings? Not me!

Also, let’s not forget the New York Giant’s Victor Cruz, who proves to be a favorite amongst Hispanics online, especially his end-zone salsa with the Latinas sharing comments of support.

hispanic-2012-superbowl-conversation-latinas

Left: Conversation Cloud for Victor Cruz. Right: Tweet mentions for Victor Cruz (Radian6 graphics).

Your Thoughts

I would love to hear your opinion about all the Super Bowl Ads. Do you believe that Hispanics and other minority groups were ignored?  What no one can ignore is the fact that Hispanics are not only very active online, but also very eager to share their views about these large brands.

Want the Full Report?

Due to size restrictions, we only put several of the highlights of the report on this blog.  If you would like the full report please provide your information below and you will receive it by email.

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1 Online mentions gathered from dates 2/3/2012 – 2/6/2012